A Message from The Post Office

A Message from The Post Office

In light of the recent government announcements, Post Office would like to share our thoughts on what this means for our customers, the services we offer and the precautions we are putting in place to keep our customers. postmasters and colleagues safe. Post Offices have been designated as an essential service by the government and we continue to thank our postmasters for keeping their branches open where possible and serving their communities.

"The vast majority of Post Offices are open. Many are located in convenience stores, newsagents or stand-alone branches that are allowed to be open by the government. Customers are able to get cash, deposit cheques, pay bills as well as send and collect parcels. These are vital services, particularly for many vulnerable customers.

 Many Post Offices have floor markers and other information on posters to help customers stay two metres apart. Additional protective equipment is also being sourced for postmasters. Where a Post Office has to close (for example, if it’s in a library), posters should be displayed showing the nearest branch. Please check our Branch Finder app for all the latest information for Post Offices that are open."

We're doing all we can to keep you and our colleagues safe - with many branches having 2‑metre floor markers and protective counter screens. Many of our branches, including those in WH Smiths, are dedicating the first hour of the day to vulnerable and elderly customers and we've also introduced an online queueing system for our GOV.UK Verify service.

To find out more and sign up for the latest service updates, click below.