HSBC has decided to delay the closure of its Redhill branch until 23rd October 2020.
A statement as follows:
As you will know, retail and financial services sectors are operating in extremely challenging circumstances as a result of COVID-19. In light of these challenges, we have decided to delay our closures so that we can provide further support to our customers during this unprecedented time.
Despite the challenges, we have worked hard to ensure as many branches as possible remain open while all employing social distancing measures.
Branch staff, some of whom are working remotely, have been telephoning vulnerable customers to check how they are and whether they need any help accessing their account online or through a mobile app, or for just a chat. We have made 300k calls so far, and we will continue to connect with our vulnerable customers in this way.
Customers can keep up to date with the availability and opening times of their local branch by using the branch locater on our website.
In addition, support for our personal customers can be found here
https://www.hsbc.co.uk/help/coronavirus/
And for our commercial customers a dedicated portal can be accessed here